Privacy Policy

Groundly · Last updated August 23, 2026

This policy explains how the Groundly app (“the App”, operated by Lakmal M Dissanayake) collects, uses, and shares information when a merchant installs it and when shoppers interact with the chat assistant on a merchant’s storefront.

Information we process

• Store content — product, page, and policy information read from the merchant’s Shopify store via the Admin API. This is indexed so the assistant can answer questions accurately.
• Chat conversations — the messages shoppers type into the assistant and the assistant’s replies. These are stored to maintain conversation context and to show the merchant analytics and transcripts in the app admin.
• App settings — the merchant’s configuration (bot name, greeting, plan, and usage counts).

Conversations are associated with the store, not with individual customer accounts. We do not intentionally collect shopper contact details; shoppers should not enter sensitive personal information into the chat.

How we use information

• To generate grounded answers to shopper questions.
• To show merchants conversation history and analytics.
• To operate, secure, and improve the App.

Third-party service providers

To generate answers, shopper questions and relevant store-content excerpts are sent to AI service providers:

• Anthropic (Claude) — generates the chat replies. Privacy policy.
• Voyage AI — converts text to embeddings for retrieval. Website.
• Fly.io — hosts the App and its database.

We do not sell personal information, and we do not use conversation data to train third-party models.

Data retention & deletion

We retain a store’s content index, conversations, and settings while the App is installed. When a merchant uninstalls the App, Shopify sends a shop/redact request (about 48 hours later) and we permanently delete all data associated with that store. We also honor the customers/redact and customers/data_request requests required by Shopify.

Your rights

Depending on your location, you may have rights to access, correct, or delete personal information. Merchants can request deletion by uninstalling the App or contacting us. Shoppers should direct requests to the store they interacted with.

Contact

Questions about this policy? Contact us at managelmd2021@gmail.com.